Shipping & Return Policy

Jules is committed to ensuring that your orders are shipped efficiently and securely.

Flat-Rate Shipping: $11.30 per order within Australia* - and $30.00 for international orders. *Excludes Original Artworks and local deliveries (see below).
Local Deliveries: For postcodes 2450 and 2456, we deliver for a flat fee of $5.00.
Original Artwork (one off art pieces): Shipping is individually priced based on size, weight, and destination. We will quote shipping on request.
International Duties and Taxes: Customers are responsible for any import duties, taxes, or customs fees, which are not included in the shipping cost.

We ship to most locations worldwide. If your country is not listed at checkout, please contact us at hello@julesnatureartist.com
Note: We do not ship to PO Boxes. Please provide a physical address or a work address for delivery.

Domestic Orders: Shipped via Australia Post or Sendle. In some cases, parcels may be picked up from your local post office.
Original Artwork: Delivered by courier, arranged directly with the customer.

Please include clear delivery instructions if you are not home, as couriers will not leave parcels unattended without prior approval.

Standard Shipping (Australia): 7-15 business days from the date of dispatch.
International Orders: Approximately 10-15 business days, depending on the destination and customs clearance.

Delays caused by carriers or customs are beyond our control. Please refer to the tracking information in your order confirmation email for updates.

We want you to be completely satisfied with your purchase. If you are not, please review the following return guidelines:

Damaged Items: If you receive a damaged item, please take photos showing the damage and contact us within 3 business days of receipt. Include photos of the damaged packaging and item as attachments.
Change of Mind: Refunds are not offered for change-of-mind returns. Please choose carefully.
Return Timeframe: Returns must be initiated within 14 days of receiving your order. Contact us at hello@julesnatureartist.com to arrange a return.
Return Shipping Costs: Customers are responsible for all return shipping charges unless the item was damaged during transit.
Original Condition: Items must be returned in their original condition and packaging to be eligible for a refund or exchange.

If Damage is Visible Upon Delivery: Do not accept the parcel. Ask the courier to return it and notify us immediately.
If Damage is Discovered Later: Contact us within 24 hours with photos of the damaged packaging and item.
Insurance for Artwork: We recommend insuring original artwork shipments. Contact us at the time of purchase for insurance options (additional fees apply).

If your parcel is delayed, please check the tracking information provided. For further assistance, contact us at hello@julesnatureartist.com
We are not responsible for lost or stolen parcels marked as delivered by the carrier.

If you have any questions about our Shipping Policy, please contact us:

Jules Nature Artist
Email: hello@julesnatureartist.com

Updated: 22 Jan 2025