SHIPPING POLICY

How much does delivery cost?

We offer a flat rate shipping cost of $9.95 per order within Australia and $25 for the rest of the world.
Original artwork is priced individually for shipping within Australia and worldwide dependant on weight and size.
Note: Import duties for orders outside Australia are the responsibility of the customer to pay and are not included in the shipping costs.

Where do you ship?

We ship (nearly) anywhere in the world.
Once you reach checkout you'll be able to see if we ship to your country, or feel free to contact us and we'll let you know. 

Do you ship to PO Boxes?

Unfortunately, we can't ship to PO boxes.
Delivery must be to a physical address. We're more than happy to deliver to your company or work address too. 

Who will deliver my parcel?

For Australian orders we use Australia Post or Sendle for delivery.
With Australia Post, it may be possible to request that your parcel be picked up from the local Post Office.

For International orders for original artworks we organise courier delivery to your door.
Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.

How long does delivery take?

From the moment you place your order, it usually takes about 10-15 business days for delivery, depending on exactly where you live. 

What if my art is damaged in transit?

Although our paintings are carefully packaged for shipping, we can also fully insure them during the shipping process.
Please state at the time of order IF you wish to insure your package, there will be an extra cost.

If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel.

Instead, ask the courier to return it and let us know immediately at hello@julesnatureartist.com

If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email.

For any other questions or concerns please don't hesitate to contact us

 RETURNS POLICY

Although we're sure that you will be delighted with your purchase, we appreciate that sometimes it's necessary to return an item.
If you receive a damaged item, please take photos showing the damage and contact us as soon as possible, ideally within 3 business days of receipt.

If you are not happy with your purchase, returns must be made within 14 days of receipt.
You will be responsible for all return shipping charges.

Please note refunds are not offered for ‘change of mind’ returns.
We reserve the right to change prices without notice at any time.
Please note these terms do not affect your statutory rights.